Say it Better

practical ways to connect in how we speak, act, collaborate & create experiences

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Kare Anderson Resolving Conflict Sooner (Yes it is Possible)

Bring Out Their Best Side So They Can See Yours Act as if he means well, especially if he appears not to — not for his sake, but for yours. The more you can look to someone else's positive intent, the greater the likelihood you can respond to her comments before she adds more or elaborates. Follow this easy-to-remember four-step process when responding to criticism. Remember, it is never comfortable to hear… Continue

Added by Kare Anderson on September 10, 2008 at 10:30am — No Comments

Kare Anderson How Non Sequiturs Led to a Book Deal and So Can You .......

... in less than a year. Hear the collective sigh from writers everywhere in reading this news. Several people have edited books on others' bloopers, very short stories and secrets. And politics provides rich fodder for the humor found in mangled language and actions of public figures. Yet, this past February, freelance writer, Mathew Honan, was the first to see the opportunity in a tongue-in-cheek chronic… Continue

Added by Kare Anderson on September 9, 2008 at 10:30am — No Comments

Kare Anderson Way to Inspire Your Clients to Refer Others to You

Want short-cuts for turning happy clients into avid fans who refer colleagues to you? Read Robert Middleton's blog, then read the InfoGuru Marketing Manual. In practical, pithy language, he puts into practice some of the persuasion methods described in Robert Cialdini's classic book, Influence, and reinforced in his new book, with Noah J. Goldstein and Steve J. Martin, Yes!: 50 Scientifically Proven Ways to B… Continue

Added by Kare Anderson on September 8, 2008 at 10:30am — No Comments

Kare Anderson What Parts of a Face Most Influence First Impressions?

What make us wary or trusting within seconds of seeing a stranger? Surprisingly few factors according to a recent study by two Princeton psychology researchers. We are most likely to trust someone who has, “a U-shaped mouth and eyes that form an almost surprised look.” At the other extreme are faces that seem angry. In those faces, “the edges of the mouth curl down and the eyebrows point down at the center.… Continue

Added by Kare Anderson on September 7, 2008 at 10:30am — No Comments

Kare Anderson “Whether your book is about pregnancy, porn ….

… or plastic surgery mistakes” your writing doesn’t end when your book’s done, says Isobella Jade, author of Almost 5’4”. Next, one must get the attention of a publisher, perhaps as Jade did, using free online tools. Jade was a homeless model. She wrote her memoir in an Apple Store. She wrote on Fridays when she had time off her job. First she self-published it through Amazon.com's BookSurge program. Next sh… Continue

Added by Kare Anderson on September 6, 2008 at 10:30am — No Comments

Kare Anderson “Robert is the guy I want in the foxhole...

... with me during incoming fire,” Sen. Obama says in an interview. “If I’m wrong, he challenges me. He’s not intimidated by me.” As to whether Mr. Gibbs keeps him happy, “he never does,” Sen. Obama jokes. Oh that we all had such a friend, walking with us at (most every) step. Tip: Notice the three-part, elevating quotability power of his comment: 1. Be brief and specific … 2. Providing an unexpected mental… Continue

Added by Kare Anderson on September 5, 2008 at 10:00am — No Comments

Kare Anderson “Whether your book is about pregnancy, porn ….

… or plastic surgery mistakes” your writing doesn’t end when your book’s done, says Isobella Jade, author of Almost 5’4”. Next, one must get the attention of a publisher, perhaps as Jade did, using free online tools. Jade was a homeless model. She wrote her memoir in an Apple Store. She wrote on Fridays when she had time off her job. First she self-published it through Amazon.com's BookSurge program. Next sh… Continue

Added by Kare Anderson on September 4, 2008 at 10:32am — No Comments

Kare Anderson I Never Metaphor I Didn’t Like. Have You?

“I wanted to live deep and suck all the marrow out of life” - Ralph Waldo Emerson When in turmoil about choosing my college major I asked a favorite, visiting professor, Howard Raiffa, “How do I choose? “ His advice seemed flaky, especially for a decision sciences expert. “Walk up to a wall of books in a familiar part of our library,” he suggested. "Pull out a book, open to any page, scan your finger down… Continue

Added by Kare Anderson on September 4, 2008 at 10:29am — No Comments

Kare Anderson Don’t Let That Reporter Catch You Off-Guard

When conservative radio talk show host Glenn’s Beck’s "butt surgery" was featured on You Tube, the media, bloggers and a wild assortment of pundits had a field day covering it. Are you ready if someone does something stupid at your organization? What if a fired worker tells a reporter lies about your organization or an accident or act of violence or other kind of harm happens on your site - or your product f… Continue

Added by Kare Anderson on June 17, 2008 at 8:50pm — No Comments

Kare Anderson Don’t Let That Reporter Catch You Off-Guard

When conservative radio talk show host Glenn’s Beck’s "butt surgery" was featured on You Tube, the media, bloggers and a wild assortment of pundits had a field day covering it. Are you ready if someone does something stupid at your organization? What if a fired worker tells a reporter lies about your organization or an accident or act of violence or other kind of harm happens on your site - or your product f… Continue

Added by Kare Anderson on June 17, 2008 at 8:50pm — No Comments

Kare Anderson How What You Hear, See or Feel Affects What You Think or Do

This persusion technique probably won’t work on hormonally-hit teenagers (sorry weary parents) yet you could try it on spouses, co-workers or customers. Suppose, for example, you’re tired of the dirty cups in the office coffee nook. Try spraying the air with a lemony scent reminiscent of a cleaning agent. When those sloppy colleagues smell it they are more likely to tidy up. That’s what several psychologists… Continue

Added by Kare Anderson on June 17, 2008 at 8:48pm — No Comments

Kare Anderson What Happens When People Can See You Speak

... and More Than 3.8 Million Do? As of today, that's how many YouTube viewers have watched Barack Obama's much-discussed speech on race relations. Four million saw him give the speech live. Images, real€ or modified, can change the power equation in a presidential campaign. They can also alter how people perceive you. Elections, career advancement, perceived choices, personal and product reputations - all… Continue

Added by Kare Anderson on June 17, 2008 at 8:46pm — No Comments

Kare Anderson See the Basketball Lesson in Observation You’ll Not Forget

My favorite journalism professor in college staged an experiment in our class to teach the same lesson as this basketball “dance” provides. It changed how I view what happens around me in my work and my life. Not surprisingly a dear classmate from those days sent this link. Imitation is the sincerest form of flattery - and acting things out does make one remember more. Watching this related game makes me re… Continue

Added by Kare Anderson on June 17, 2008 at 8:42pm — No Comments

Kare Anderson The Art of Naming: How to Make it Positively Stand Out

Who “blew” it? How ironic. The widely reported prediction today, that Microsoft’s linchpin product is “in danger of collapsing,” comes on the heels of criticism for the corporate giant naming a beta product the “Blews.” Not a sunny Vista (sorry I couldn’t help myself) but a double whammy to give Microsoft the blues, again. The next irony? Blews is billed as the next step beyond “typical news-aggregation site… Continue

Added by Kare Anderson on June 17, 2008 at 8:39pm — No Comments

Kare Anderson When is a Stultifying Speaking Style Helpful?

When you are delivering bad or - at best - ambiguous news to a powerful audience in a high-stakes situation, does it pay to “ah” and “um”? Could it actually be beneficial to speak in an obfuscating fashion when you seek to: 1. Sidestep controversy? 2. Avoid being frequently-quoted? 3. Mitigate the impact of sometimes hostile questioning? 4. Prevent an “audience” from taking decisive action? I am referring t… Continue

Added by Kare Anderson on June 17, 2008 at 8:37pm — No Comments

Kare Anderson Are Online Readers Grasping All Your Ideas?

Ever feel that someone stopped listening before you stopped talking? This problem extends to the web. Here’s why – and how you can increase the chance that readers will remember what you wrote. Write So They'll Read it on Their Screen Here’s a harsh wake-up call. As Jakob Nielsen notes, according to recent eye tracking and other research most people read just 20% of what you wrote in that blog post or onlin… Continue

Added by Kare Anderson on June 17, 2008 at 8:35pm — No Comments

Kare Anderson How to Attract Star Employees Who’ll Work Full-Tilt Together

Want a window into a preferred way of life(style) at work? When a hot start-up in San Francisco seeks talented workers who have many choices about where to work - what does it offer? Call it the google effect. Grockit can’t provide the on-site laundry services, 14 restaurants (and much more) of google. Yet, today it landed 8 million more in funding and can offer: • Cheap desks, expensive chairs. • 30 inch monitors, top of the line Mac Pros and ergonomic keyboards. • A powerful software devel… Continue

Added by Kare Anderson on June 17, 2008 at 8:29pm — No Comments

Kare Anderson State of Shock

"My goal is to goad people into saying something that ruins their life," Don Imus is quoted as having said, leading the way for other shock jocks to follow. Next month a “whistleblower” of a book comes out, writes Howard Zinn, called Shock Jocks: Hate Speech and Talk Radio. It’s about America's ten worst hate talkers, the huge profits in that hate industry, how the tide may be turning – and what you can do to… Continue

Added by Kare Anderson on June 17, 2008 at 8:27pm — No Comments

Kare Anderson "self-harm"

A sad, sad term for another unexpected side-effect of the tragic still-unfolding story that is getting less and less coverage. Some become so desperate they take it further. Continue

Added by Kare Anderson on June 17, 2008 at 8:26pm — No Comments

Kare Anderson Say it So You Can Sell It

When you think you’ve done everything you can to connect with your kind of customers, take a re-motivation break. Watch what this extremely entrepreneurial and likeable young man has managed to learn that has led him to high profits, considering his business location. Accentuate the positive - and the possible - wherever you are. Continue

Added by Kare Anderson on June 17, 2008 at 8:24pm — No Comments

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